Tag Archives: customer

Fredericksburg Dentist, 81, Combines Old-Fashioned Customer Service With New Dentistry Approaches – NBC4 Washington

As a dentist, Dr. John Willhide combines old-fashioned customer service from the last century with the ever-changing technology of this one. His dental practice has continued to change and evolve during the 51 years he’s worked in Fredericksburg. Instead of shying away from new products and procedures as some others his age might do, Willhide… Read More »

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

The research underscores the need to be purposeful when using chat bots; notes sharing sensitive information, lack of understanding and inability to solve issues among top concerns when using chat bots for service interactions LONDON, 6 December, 2018 – New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre… Read More »