Tag Archives: Still

Canada Dry will still tell Canadians it is ‘Made from Real Ginger’ — just not Americans

Canada Dry Ginger Ale will continue to be marketed in Canada as “Made from Real Ginger” even though the soft drink’s producer has agreed to remove this controversial claim from American packaging in order to settle a series of U.S. class action lawsuits over false advertising. The company is evaluating the Canadian packaging, but it… Read More »

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

The research underscores the need to be purposeful when using chat bots; notes sharing sensitive information, lack of understanding and inability to solve issues among top concerns when using chat bots for service interactions LONDON, 6 December, 2018 – New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre… Read More »