Tag Archives: Still

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

The research underscores the need to be purposeful when using chat bots; notes sharing sensitive information, lack of understanding and inability to solve issues among top concerns when using chat bots for service interactions LONDON, 6 December, 2018 – New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre… Read More »

Postpartum Care in the United States: Some Progress But Still So Far to Go

Earlier this year the American College of Obstetricians and Gynecologists (ACOG) released a revised Committee Opinion calling for a new paradigm for postpartum care in the United States.  Moving away from the single postpartum check at 6 weeks, ACOG has made a significant change in its recommendations for postpartum care: “All women should ideally have… Read More »